Lydelia Olive Oil is a family business based in Montreal, Quebec. This policy explains what personal information we collect when you visit lydelia.com or buy from us, why we collect it, who else sees it, and what you can ask us to do with it. We have kept it in plain language on purpose — if anything here is unclear, write to us and we will explain it.
What we collect
We only ask for what we actually need to run the shop:
- Order and delivery details — your name, email address, phone number, and billing and shipping addresses. Without these we cannot take an order or get it to you.
- Payment information — handled by our payment processor, not by us. We receive a confirmation that payment succeeded plus the card type and last four digits. Your full card number never reaches our servers.
- Account details — if you create an account, we keep your profile and order history so checkout is faster next time.
- Messages you send us — anything you write through our contact form, by email, or by phone, so we can answer you and pick the thread back up later.
- Site usage — pages visited, approximate region, browser and device type. This is aggregate and analytical; we use it to see which pages are working, not to build a profile of you.
We do not collect sensitive information, and we do not knowingly collect anything from children.
Why we use it
We use your information to process and deliver your order, to send order confirmations and shipping updates, to answer your questions, to prevent fraud and abuse, to meet our accounting and tax obligations, and to improve the site and our products. We send marketing email only if you have asked us to, and every one of those messages has a working unsubscribe link.
Who we share it with
We do not sell, rent, or trade your personal information — not to anyone, not for any price. We share it only with the service providers who make an order possible, and only with the part they need:
- our payment processor, to take payment and handle refunds;
- our shipping carriers, to deliver your parcel;
- our website host and email provider, who store the data on our behalf;
- public authorities, where the law genuinely requires it.
Some of these providers operate outside Quebec, which means your information may be stored or processed elsewhere in Canada or abroad and can be subject to the laws of that jurisdiction. We assess that risk before we entrust information to a provider and require appropriate protection by contract.
Cookies
Cookies are small files your browser stores for us. We use them to remember what is in your cart, to keep you signed in, to remember your language choice between English and French, and — with your consent — to measure how the site is used. You can refuse or delete cookies in your browser settings; the cart and the checkout will not work properly without the essential ones.
How long we keep it
Order and invoice records are kept for as long as our tax and accounting obligations require, currently seven years. Account information is kept until you close your account. Messages are kept for two years after our last exchange. When information is no longer needed for the reason it was collected, we destroy it or anonymise it.
How we protect it
The whole site is served over an encrypted (HTTPS) connection, access to order data is limited to the people who need it to fill your order, and our systems are kept up to date. No system is perfect; if a breach ever presented a risk of serious harm to you, we would notify you and the Commission d’accès à l’information as the law requires.
Your rights
Under Quebec’s private-sector privacy law you may ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct anything inaccurate or incomplete;
- delete information we no longer have a reason to keep;
- withdraw a consent you previously gave, such as for marketing or analytics;
- provide your information in a portable, machine-readable format.
Write to us and we will respond within 30 days. We may need to confirm who you are first, so that nobody else can make a request in your name. If you are not satisfied with our answer, you can bring the matter to the Commission d’accès à l’information du Québec.
Changes to this policy
If we change how we handle personal information, we will update this page and change the date below. Substantial changes will be announced on the site.
Contact us
For any question about this policy or about your personal information, including a request to see, correct, or delete it, contact the person responsible for the protection of personal information at Lydelia: support@lydelia.com, or call 438-938-1091. You can also use our contact form.
Last updated: July 2026.